Shipping Policy
IS SHIPPING FREE?
Shipping is free on orders $100+. For all other orders, shipping is $5 for US orders and $10 for International orders
OVER 100 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you and immediately refund your order.
CUSTOMS
If you live outside the US, you might be held responsible for customs duties charged by your country. This rarely happens as customs usually don't care much about one parcel, but if it does, you might have to pay around 15-20% of the purchase price to your government (check your local rates for more details).
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
PROCESSING TIME VS SHIPPING TIME
It takes 5-10 business days for orders to be packaged. Followed by the shipping method you had selected. Shipping timeline will begin once it has been packaged
Our current average fulfillment time is 10-20 business days.
Please allow about 3-4 weeks to receive your item. With delays, please give our shipping carrier an extra week or 2 at most.
Processing Time - in very rare instances, may take longer than the stated expected timeframe. During busy time like holidays, promotions or other instances processing time mighttake longer. We do our best to deliver as fast as possible and seek your understanding andpatience during such events.
INTERNATIONAL SHIPPING TIME
On very rare occasions international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries as listed above. We are not responsible for any delays caused by destination country's customs clearance processes.
DELAYED SHIPPING BY CARRIER?
We are NOT responsible if the package is not delivered in the guaranteed shipping times; we cannot be held liable for couriers guarantees. If the item is not delivered in time, please contact USPS (1.800.ASK.USPS). We will NOT refund shipping charges if the courier fails to meet their guaranteed shipping times.
All of our shipments include Tracking Numbers. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1.800.ASK.USPS) in order to investigate this issue. We cannot be held accountable for packages where tracking information states that the package has been delivered to your order address.
WHAT IF I NEVER RECEIVE MY PACKAGE?
Unfortunately, from time to time shipping carriers may lose a package, it is just the nature of shipping products. In the case the shipping carrier loses a shipment, we will remake and reship a replacement order at our cost. However, please note the following important exceptions;
- It's up to us to determine if a package is truly lost or just delayed. If we feel the package is delayed, we may ask you to continue to wait for the shipment.
- If the tracking is marked as delivered or attempted delivery, we consider the package to be delivered. This is not a lost package. In most cases, a neighbor received the shipment and the you can simply ask their neighbor, their shipment is being held by a doorman or another person responsible for final delivery of mail at that address. With a little bit of effort these packages are typically located.
- International orders. For international orders, it's common that the package will held by customs which can delay the shipping time. This is completely out of our hands. Some countries are slower than others. Please be patient.